Privacy Policy

Joy of Hearing Pty Ltd committed to protecting your privacy, and being open and transparent about how we handle your Personal Information.

Joy of Hearing is bound by the Privacy Act 1988 (as amended from time to time), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

Due to the nature of the hearing and related services and products we provide we routinely ask for a range of Personal Information from our clients and others.  

The type of Personal Information we may collect can include (but is not limited to): your name, address, date of birth, contact details (including telephone numbers (landline and mobile), email addresses, gender, Pensioner number, Medicare Card Number, Department of Veterans’ Affairs number, and payment details. Some Personal Information we collect is Sensitive Information.

“Sensitive Information” may include information or an opinion about your hearing and health condition and history, or your racial or ethnic origin. We may also collect indigenous and culturally and linguistically diverse identifiers to help us deliver better services to clients in culturally appropriate ways (eg. use of interpreters or specialist officers)

There are many aspects of the site which can be viewed without providing personal information, however, for access to Joy of Hearing customer support (not available now) features you are required to submit personally identifiable information. This may include but not limited to a unique username and password or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.

Joy of Hearing Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We may collect your Personal Information when you: 

• Attend hearing screenings or hearing assessments;
• Complete application, consent or other forms;
• request us to complete applications on your behalf (eg online voucher applications)
• visit our websites;
• register for our products or services;
• request information about us, our products or our services;
• provide feedback;
• apply for a position of employment with us; or 
• contact us by telephone, SMS, email, post or in person.

We may also collect Personal Information about you from third parties (such as your medical provider). However before doing so we will seek your consent unless authorised or required to collect the information under an Australian law.

We may also collect Personal Information about you from other third parties (eg. family members or legal guardians). However, we will only collect your Personal Information in this way if it is unreasonable or impractical to collect this information directly from you or if we are otherwise permitted to do so by you, or by law.

We are committed to continuous improvement and may ask for other information voluntarily from time to time (eg. through customer satisfaction surveys, market research or special offers) to enable us to improve our services and consider the wider needs of our clients or potential clients.

How we use your Personal Information

We may use the Personal Information we collect about you for the primary purpose and related purposes including:

Verifying your identity; assessing your eligibility for the Australian Government Hearing Services Program (through the Department of Health); applying to the Department of Health for a hearing services voucher on your behalf and managing your Personal Information on their online system; contacting your health practitioner to arrange a referral appointment for a hearing assessment or other related service; reviewing your ongoing needs; ordering and administration of products from third party suppliers; complaints management and co-ordination of feedback; and managing and responding to requests for information (including requests under the Freedom of Information Act, the Privacy Act and under various confidentiality provisions under which we operate).

We also may use it with your consent for other purposes including (but not limited to): conducting market research, product development or customer satisfaction surveys;  statistical analysis to improve service delivery; and contacting you with information regarding marketing products, services and events we think you may be interested in. 

Changes to this Privacy Policy

Joy of Hearing Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Joy of Hearing Pty Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Joy of Hearing Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (03) 6449 4142
E-mail: admin@joyofhearing.com.au

Postal Address:-
Attn: Privacy Policy,
Joy of Hearing

163 William Street,
Devonport TAS 7310
AUSTRALIA